This issue brief provides an overview of Regional Accountable Entities, organizations responsible for coordinating the physical and behavioral health care of the state's Medicaid members.

As part of a comprehensive quality assurance effort, the Department required health plans to conduct client satisfaction surveys to ascertain differences between managed care clients, fee-for-service, and primary care clients. The intent of the requirement is to obtain measurement of client satisfaction, improvement of services based upon satisfaction levels, and the provision of informed choice to clients as they move into managed care programs.